Powerback Rehabilitation Earns World-Class Rating from Customers

April 15, 2024—In a recent survey of current customers in our skilled nursing (SNF) and retirement care communities (RCC), Powerback Rehabilitation once again earned exceptionally high customer loyalty and satisfaction ratings. We achieved an overall Net Promoter Score (NPS) of 86, with a stellar NPS score of 92 within our retirement care communities. To provide context, NPS scores range from  -100 to +100 across industries, with scores over 50 considered excellent and those over 80 regarded as world-class. Notably, this is the fourth consecutive year in which Powerback Rehabilitation’s overall customer satisfaction has increased!

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Our customers say*:

“There are many instances where rehab therapy staff have made a difference. This is evident daily with the compassionate and professional care provided to our residents. They go above and beyond communicating key information to center staff and lead the team with quality initiatives. Thank you!”

- SNF Administrator

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“The Rehab Department overall gets more positive comments than any of the other departments. Many of the successes associated with the residents' ability to return to the community are because of the Rehab they received. Many THANKS to the Rehab Team for their overall support.” 

- SNF Administrator

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“Our Director Of Rehab, Shelly, and the entire therapy team play a key role in patient outcomes on our skilled unit and in the lives of our long-term care patients who receive therapy. Shelly has been at the facility for years, and her commitment to the patients shines through in her management of the therapy team and in the love and care she provides to the patients. WE LOVE POWERBACK!”

- SNF Customer

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“The director is highly involved in our referral evaluation, PDPM, plan of correction, and quality measures. We and our families are so fortunate to have your staff serving our community. Never change.”

- SNF Executive Director

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“Our Powerback team has been exceptional—every one of them. Katrina's leadership is effective with her staff. The staff is kind, tolerant, knowledgeable, and always present for the specific situation. They partner with our facility on a variety of things, such as activities, educating the staff, and leadership meetings. We couldn't be more happy with the program and company.”

- RCC Executive Officer

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“We have had many residents over the years use Powerback for PT and OT and the majority of them become more mobile and happier than they thought possible, which in turn helps them stay at our independent senior living community for longer than they may have without the help of Powerback. 10/10 would recommend.”

- RCC Administrator

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As we celebrate these achievements and are grateful for our customers' trust in us, we're more motivated than ever to keep exceeding expectations. Thank you to our current customers for being part of our community. Interested in bringing Powerback to your center? Contact our team today.

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*Please note that some customer comments have been lightly edited for grammar.

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